Last updated: 17/02/2025
| Ref | Description | Retention | Action at end of retention |
|---|---|---|---|
| 1.1 | Customer names and contact details | Up to 6 years from the end of the accounting year in which the latest payment was made. | Secure deletion. |
| 1.2 | Customer addresses | Up to 6 years from the end of the accounting year in which the latest payment was made. | Secure deletion. |
| 1.3 | Customer purchase or account/service information/history | Up to 6 years from the end of the accounting year in which the latest payment was made. | Secure deletion. |
| 1.4 | Customer call recordings | Up to 2 years from when the contract concluded. | Secure deletion. |
| 1.5 | Records of customer meetings and decisions | Up to 2 years from when the contract concluded. | Secure deletion. |
| 1.6 | Information relating to customer compliments or complaints | Up to 2 years from when the contract concluded. | Secure deletion. |
| 1.7 | Customer payment details | Up to 2 years from when the contract concluded. | Secure deletion. |
| 1.8 | Customer invoices. | 6 years from the end of the corresponding accounting year. | Secure deletion. |
| 2.1 | Customer/user online account information | Up to 1 month from receiving notice of enacting Right to be Forgotten. | Secure deletion. |
| 2.2 | Website and app user journey information | Up to 1 month from receiving notice of enacting Right to be Forgotten. | Secure deletion, or anonymisation where appropriate. |
| 3.1 | Emails or documents containing customer security-sensitive information such as login details. | Up to 1 month from creation and less, if possible, upon customer's confirmation that purpose is fulfilled. | Secure deletion. |
| 3.2 | General customer correspondence. | Up to 2 years from when the contract concluded. | Secure deletion. |